Brooks,
I have never worked with Shor products so I am just taking a guess that it would be SMB that they are using to precipitate gold. SMB = Sodium metabisulfite = Na2S2O5 can weaken due to age and exposure to air. You can buy this many places far cheaper than what I hear Shor charges.
I am sorry I can not be of greater help, but if you are using Shor I would stop everything and read here as well as a good refining book like Hoke before continuing. This is one of the problems with Shor is that they keep you flying blind and addicted to them for overpriced, unnamed, chemicals.