I just wanted to share an experience in the hope it will save someone else a little aggravation or grief.
I made a purchase on FeePay for $300.00. When it arrived it was not what was advertised. I tried to work out a return with the seller, but he would not agree. I opened a case with eBay. The seller did not respond, so I escalated the case. eBay instructed me to return the package and they would refund my money. I returned it with tracking number / delivery confirmation. All good, right?
The day USPS confirmed the package had been delivered, eBay sent me a message saying they had closed the case and they would NOT be issuing a refund! :evil:
I sent them a message asking why. They did not respond. After allowing 2 days for a response, I called them. I was told that because the item was over $250.00 they required signature confirmation, not just delivery confirmation, so they would not issue a refund. :evil: :evil:
So if you ever have to return a package that was over $250.00, be sure to get Signature confirmation, not just the delivery confirmation that is part of the tracking number. Hmmm... Much like in refining, misunderstanding one word can mean the difference between success and failure. The devil is in the details!
There is a happy ending. The eBay representative told me that if I contacted the seller and he acknowledged that he had received the package, they would make the refund. I was skeptical, but I sent a message to the seller stating that I had been instructed to return the package, and I wanted to make sure he had received it. To my surprise, he responded and said he had received it. I don't think he realized that response was going to cost him that $300.00. I contacted eBay. They reviewed the case and the seller's message, and reversed their decision. They just issued my refund! :lol:
Never give up when you know you're in the right. Sometimes, it can pay off.
Dave
I made a purchase on FeePay for $300.00. When it arrived it was not what was advertised. I tried to work out a return with the seller, but he would not agree. I opened a case with eBay. The seller did not respond, so I escalated the case. eBay instructed me to return the package and they would refund my money. I returned it with tracking number / delivery confirmation. All good, right?
The day USPS confirmed the package had been delivered, eBay sent me a message saying they had closed the case and they would NOT be issuing a refund! :evil:
I sent them a message asking why. They did not respond. After allowing 2 days for a response, I called them. I was told that because the item was over $250.00 they required signature confirmation, not just delivery confirmation, so they would not issue a refund. :evil: :evil:
So if you ever have to return a package that was over $250.00, be sure to get Signature confirmation, not just the delivery confirmation that is part of the tracking number. Hmmm... Much like in refining, misunderstanding one word can mean the difference between success and failure. The devil is in the details!
There is a happy ending. The eBay representative told me that if I contacted the seller and he acknowledged that he had received the package, they would make the refund. I was skeptical, but I sent a message to the seller stating that I had been instructed to return the package, and I wanted to make sure he had received it. To my surprise, he responded and said he had received it. I don't think he realized that response was going to cost him that $300.00. I contacted eBay. They reviewed the case and the seller's message, and reversed their decision. They just issued my refund! :lol:
Never give up when you know you're in the right. Sometimes, it can pay off.
Dave