RGJohn said:
In the last 45 years, you have returned to your clients nearly one half million ounces of gold. Surely they are sufficiently intelligent to realise that you are far too busy to run errands for them and that they must handle the conversion of the gold into more negotiable form themselves. You are a refiner, not a coin dealer. What if they wanted to trade for an automobile or piece of real estate? Would they expect you to handle that as well? Stick to your beakers and flasks would be my advice.
I refined for more than 20 years, and provided services such as that at no charge----although it was rare to get involved with bullion coins (mostly because few cared to have them, as I refined for manufacturing jewelers. Fact is, I accumulated several that would have been melted).
The point is, providing services is one of the ways you lock in customers----for example, selling or buying gold, which I did for spot price. I did that at no charge, but ONLY for customers. You'd be surprised how many are willing to use your services if they can't buy gold from you otherwise. Sure, it takes a little time, but the time, for me, was well spent. I retired when I wasn't quite 55 years old. I was so busy I couldn't keep up. I have a very strong belief in my business practice. People with an attitude of making money at all costs tend to fail in business. And they should! It's what they deserve.
Harold