A
Anonymous
Guest
I have been selling on eBay since June 1998, and have had various Internet service providers and email accounts to match.
In my ebay and Paypal preferences have removed all defunct emails address from the past ISP's.
In the past 2 years ebay has inserted one of my old non existent email address in the check out of my auctions. The customer makes a payment which I'm unable to claim.
You would think it a simple task to ask the buyer to log on to paypal and cancel the unclaimed funds.
I have fully explained to my customer the ebay error and that canceling the unclaimed funds would solve the problem. Here is what I received back.
" i have contacted eby/paypal about this situation, I talked to giavanni, he will be calling you abount this, he says that i cannot cancel the payment. & he assures me that you WILL be able to get the payment, the problem is, according to him between you and ebay/paypal "
Now if that bit of advice does not take the cake the Pope ain't Catholic.
I even sent the customer a screen shot, of a payment I made to the same defunct email address she made her payment to. Showing her where to find the cancel payment button.
Problem still unresolved and not likely to be anytime soon if I had any hair left I would pull it all out in frustration.
In my ebay and Paypal preferences have removed all defunct emails address from the past ISP's.
In the past 2 years ebay has inserted one of my old non existent email address in the check out of my auctions. The customer makes a payment which I'm unable to claim.
You would think it a simple task to ask the buyer to log on to paypal and cancel the unclaimed funds.
I have fully explained to my customer the ebay error and that canceling the unclaimed funds would solve the problem. Here is what I received back.
" i have contacted eby/paypal about this situation, I talked to giavanni, he will be calling you abount this, he says that i cannot cancel the payment. & he assures me that you WILL be able to get the payment, the problem is, according to him between you and ebay/paypal "
Now if that bit of advice does not take the cake the Pope ain't Catholic.
I even sent the customer a screen shot, of a payment I made to the same defunct email address she made her payment to. Showing her where to find the cancel payment button.
Problem still unresolved and not likely to be anytime soon if I had any hair left I would pull it all out in frustration.