Speaking of customer service and honesty i have a little story of an incident that i think will show an example. Yes every now and then i like to get up on my soap box and preach! But i find that the best told stories are the one we have from personal experiences. During my refining i have managed to save quiet a considerable amount of gold, to me at least anyways. About $25,000 worth at today's prices. Several weeks ago it was worth more. Here recently i've had to hire a lawyer for some legal action about the kids. Now i could have gotten a jack in the box lawyer for about half of that, but hey! You get what you pay for and legal matters are not something you skimp on in my opinion. I was going to sell my gold and take the hit so i could get this paid. I was talking to a client from N.J. one night. He buys a lot of gold for personal investment and i do all his refining. He's a retired wall street type and does all his buying and refining for personal investment. He has several clients he selsl physical gold to instead of them buying paper gold. Now that's funny when even the retired wall street type know better than to buy their own paper. lol Anyway i told him i hated to sell off my gold and take a loss right now. He said " Then why do it"? Well........." Because i need the money i said". The man come right out and told me to just keep the gold and he would loan me the money if i needed it. I was floored to say the least. I said "well i can send you the gold and you can hold it". He said "Don't worry about it". I've never even met this man, but we have conducted business for about a year over the phone and through emails. He said " I trust you." The moral of this story is a lesson i learned from my Grandfather years ago. He said " Son even when your broke and have nothing their is one thing of value a man always has and that is his word." I value my customers and obviously they value me just as much. I've never had to lie, cheat, or steal from my customers because i know that if i just ask they are more than happy to help.
CUSTOMER SERVICE !