No, don't add NaOH, it will precipitate everything in a black goo of metal hydroxides, your gold included.
If you have gold in solution but it doesn't precipitating with SMB, then I can only see three reasons.
1. The gold dissolves again, you still have oxidizer left in solution.
2. It isn't SMB you are adding. HCl and SMB gives a vigorous reaction, giving off SO2 as a gas. Don't put your nose in it, it will knock you off your socks, but if you get a whiff of it you will smell a characteristic smell of sulfur dioxide.
3. The pH is close to neutral. Add a bit HCl and it will precipitate the gold. Easy to test with a pH strip, or just add a bit of HCl, it never hurts.
I have personally done 1 and 3. 1 several times but once number 3, I was quite baffled until I understood what was happening. I evaporated the solution to denox it and I forgot about it. When I returned the gold chloride had dried out and I used water to dissolve it again. When I added SMB nothing happened for a long time, then I added a bit of HCl and the gold just came crashing out, everything dropped in seconds.
If nothing else works then put a piece of solid copper in it to cement gold back from solution, then just start over.
Göran