srlaulis,
You are not wrong, but sometimes cold can also help.
SMB in a dilute acid can create SO2 gas, which is the active ingrediant to precipitate the gold.
Gases stay in solutions better when cold.
SO2 gas will precipitate gold metal from a gold chloride solution with Ice cubes in it.
Most metal salts will precipitate better from cold solutions, and depending on what metals and acid formed the salt, can depend on how much of these salts will precipitate at a given temperature or concentration, so here if we had base metals in solution they may also precipitate easier in the very cold solution.
I do not know what temperature we are discussing, or any details here, such as base metals in solution, free oxidizers, or so on, but I would look first to other causes for the problem here.
What does the stannous chloride test show?
Does it reduce the gold in solution?