Thanks, viacin. My comments are based on what I experienced. It's not that I didn't process e scrap-----it's that I did. That is what formed my attitude.
If a person intends to operate at a profit, the idea of allowing batches of materials to sit in process for days, or weeks, is not reasonable. I prided my operation in being able to turn batches in short order, which served the customer exceedingly well.
When I first accepted materials for refining, my typical turn-around time was only three days, with one particular customer getting his material back in 24 hours. It was my first experience with this individual, who had used gold that was contaminated and ruined a lot of his castings. It was all the gold he had on hand, and needed it cleaned up and returned quickly. What better way to impress a new customer than to do it immediately? He became one of my dedicated customers and stuck with me to the end, when I sold the business. He was also responsible for many of my new customers, having spread the word.
Back to the point at hand----as my business grew, it became harder and harder to turn materials in three days. I finally told my people that it would be one week. That time frame was reasonable, and allowed me the needed time to perform without apologies. Occasionally I was earlier, which is never a problem. I also delivered to local customers, in person. They like talking with you, and receiving supportive information. You'll come to understand that many of them may know how to make jewelry, but don't have the slightest clue about good and proper handling of alloys. A good example is not melting any more alloy than is required. Each time a gold alloy is heated, quality is compromised via oxidation.
One thing I came to understand immediately was that customers wanted honest feedback. They were tolerant of a week delivery, but were intolerant of my being late, assuming I was. Most folks will work with most any reasonable schedule, but they lose trust in you quickly when you provide lip service.
The one thing to remember is that you can not please everyone all the time. You will encounter folks that think they have been cheated, even when they have not. The best defense, when you've treated them fairly and honestly, is to inform them that you no longer will accept their business, secure in the knowledge that they do not understand what they have, and have unreasonable expectations. Such people will do more to harm your business than you can imagine.
Harold