well my own experience
I sold 18 grams of mixed 10k and 14k as well as a bunch of plated scrap
Should have copied the webpage from the auction into open office to convert into a pdf file or a screen shot for png or jpg, then added your support documents to sellers claim in the paypal dispute.
They sent it back to me through a shipper (UPS) that charges huge border fees (30% of my inital out of pocket cost to buy the gold in the first place) that I had to pay to get my items back.
You can make a claim with Revenue Canada for your customs fees, you will have to give support documents to prove the goods are returned goods and not a fresh purchase. Emails and a copy of the auction page satisfies the revenuers.
Hey I'm honest so when it came to refund the buyer money the paypal claim had expired ( no problem) but the buyer reopened it so if i refund the buyer now paypal will also refund again due to open claim if the buyer states no refund or all of my paypal account will be frozen.
When the paypal claim expired in who's favor did they go you or the buyer. Something fishy here, your saying the buyer re-opened the claim - this is impossible.
Oh and don't buy great gold deals from china, two rings where fake and seller disappears as soon as item is paid for.
No problem, make your goods not received claim directly from your paypal account for that transaction, you have 45 days. Ebay for the past couple of years or more have been removing the auction web-page from dubious members who have been suspended. Never rely on ebay to help a fellow in distress.
Ebay is not compelled by law to keep web pages active for suspended auctions, whereas Paypal is required by law to keep proper records even though they are not a bank. Just look at your payments send for the month you made your payment to retrieve the transaction identification number to file a claim.
A buyer can only make one claim per paypal transaction
So from earlier topics I do support a private auction site with members from this forum
Good idea